Functie

Citybox Hotel Antwerp is looking for a Student Host.

We are growing and looking for an ambitious and clever Student Host for our hotel in Antwerp!

About us : Citybox Hotels is a small Norwegian, with ambitions to increase our portfolio and become one of the leading hotel chains in the budget segment in Europe.

We are currently operating seven hotels – incl one hotel in Antwerp, Belgium. Three new hotels are also planned to open in 2024. Our headquarter is situated in beautiful Bergen, Norway. To achieve our aims, we need several fun (and talented) people on our team, in addition to someone who has the same ambitious mindset and attitude as us!

As a brand, we see ourselves as rebels, disrupting what hotels used to be. We believe that the traditional hotel industry is outdated and old-fashioned, and we like to do things our own way. Precisely for this reason, we can also use all the internal expertise that we possess in the company, including our very own department with interior architects!

In Norway, we were the first hotel chain to remove the traditional reception, throw out the TVs, and burn up the minibars (but do not take our word for that last part, we have a big focus on safety and environmental sustainability). Our guests travel a lot and often, and they prefer low prices and modern rooms, compared to paying more for services and extras that are not needed.

Jouw profiel

We can offer:

· Fun colleagues (both two-and four legged) in and outside of Antwerp.

· Wages in accordance with the market.

· Exciting and challenging workplace.

· Opportunities for growth and development (we have actual numbers to show here, not just something we say).

· Employee benefits and discounts with partners.

· The opportunity to work in a fast-growing chain with ambitious plans.

· Soft Values we are sure you will appreciate!

• De reservaties registreren en de bezetting van kamers, appartementen, bungalows, ... actualiseren
• De klant informeren over de diensten van de organisatie en de reservatieprocedure
• De facturen voor de verblijfkosten opstellen, de betalingsmiddelen controleren en de betalingen ontvangen
• De opvolggegevens van de activiteiten registreren (reservaties, annulaties, verkoop, ...)
  Dagelijkse statistische rapporten opstellen (bezettingsgraad, gemiddelde prijs, ...)
• Antwoorden op vragen van de klanten tijdens hun verblijf
• De gepaste acties nemen bij een geschil met een klant (commerciële ingesteldheid, ...)
• De klantenrekeningen administratief opvolgen (aanmaningen, controle van uitgestelde betalingen, ...)
• Plaatsen en goederen bewaken
  Rondes ter preventie en voor het opsporen van risico's uitvoeren
• De klanten verwelkomen bij hun aankomst
  De administratieve formaliteiten in verband met hun verblijf afhandelen
• De kassa afsluiten en de openstaande rekeningen controleren

Aanbod

Enough about us; back to the brilliant individual we are looking for.

Tasks for our Citybox Host:

· Being an awesome host

· Supervision and control of incoming bookings

· Answer telephone and other guest inquiries

· Administration of arrivals and departures

· Continuous dialogue and follow-up / planning of status with cleaning department

· Control and supervision of hotel security and technical systems, and follow-up of these

· Cash and daily settlement at the end of the shift

· …. Everything else that you both believe and can’t believe happens at a hotel

We are looking for hosts that:

· Are service-minded

· Likes to work with people

· Loves internet and gadgets

· Are punctual and accurate, but still can be informal when needed

· Outgoing, or at least can act like they are

· Experience from similar positions is an advantage, but is not a requirement

Solliciteren

Christine Alves
0492820320
christine@cityboxhotels.com