Functie

About the hotel

Join us at Borealis Hotel Group as we gear up for the grand opening of Aparthotel Adagio Access Brussels Airport in Q3 of this year! We're on the hunt for a seasoned Front Office Manager to spearhead our team.

The modern Aparthotel Adagio Access Brussels Airport offers the perfect blend of hotel convenience and the coziness of your own apartment. Situated in an ideal location, just 5 km from the largest Brussels airport and a mere 7-minute stroll from the train station, it ensures easy access to key locations like the NATO headquarters and the bustling city center of Brussels. The hotel will have 160 apartments and will offer breakfast and light meals to guests all day.

Key Responsibilities

As a Hotel Receptionist, you will be the face of our hotel, welcoming guests and ensuring their stay is enjoyable and comfortable. Your duties will include:

• Greeting and assisting guests with check-in and check-out procedures.
• Managing reservations via phone, email, and online platforms.
• Providing information about the hotel and local attractions.
• Handling payments, invoices, and other financial transactions.
• Coordinating with housekeeping and maintenance to ensure guest satisfaction.
• Addressing and resolving guest complaints promptly and professionally.
• Maintaining a clean and organized reception area.

Who are we looking for?

We are looking for a dedicated and personable individual who excels in customer service and enjoys working in a dynamic environment. You should have:

• Excellent verbal and written communication skills.
• A positive attitude and a strong customer service orientation.
• The ability to multitask and manage time effectively.
• Proficiency in MS Office; experience with hotel management software is a plus.
• Flexibility to work various shifts, including weekends and holidays.
• Previous experience in a similar role is preferred but not required.

What we offer:

Joining our rapidly expanding hotel group means embarking on a journey of personal growth from day one. You'll benefit from:

• Competitive compensation and perks.
• Training and advancement opportunities.
• Discounts at thousands of Accor hotels worldwide.

Apply

We can't wait to receive your cover letter and CV. Please send them to Angelo De Coen at hb7m2-gm@adagio-city.com.

Borealis Hotel Group is a well-known hotel developer with a growing presence across Europe, operating under renowned brands like IHG, Hilton, and Accor. Plenty of opportunities for career progression await!

• Antwoorden op vragen van de klanten tijdens hun verblijf
• De klanten verwelkomen bij hun aankomst
  De administratieve formaliteiten in verband met hun verblijf afhandelen
• De facturen voor de verblijfkosten opstellen, de betalingsmiddelen controleren en de betalingen ontvangen
• De kassa afsluiten en de openstaande rekeningen controleren
• De reservaties registreren en de bezetting van kamers, appartementen, bungalows, ... actualiseren
• De opvolggegevens van de activiteiten registreren (reservaties, annulaties, verkoop, ...)
  Dagelijkse statistische rapporten opstellen (bezettingsgraad, gemiddelde prijs, ...)
• De klantenrekeningen administratief opvolgen (aanmaningen, controle van uitgestelde betalingen, ...)
• De klant informeren over de diensten van de organisatie en de reservatieprocedure
• De gepaste acties nemen bij een geschil met een klant (commerciële ingesteldheid, ...)

Solliciteren

Angelo De Coen
0495793091
hb7m2-gm@adagio-city.com