Functie

About the hotel

Exciting News! Join us for a remarkable opportunity as Receptionist at the soon-to-open Holiday Inn Express Brussels - Airport! We're searching for a dedicated individual at our front desk as we prepare to welcome guests in Q3 of this year.

Come aboard as we embark on this thrilling journey at Holiday Inn Express Brussels - Airport! Conveniently located just 5 km from Brussels Airport and a brief 7-minute stroll from the train station, our brand-new hotel promises unmatched accessibility. Featuring 208 meticulously crafted rooms and round-the-clock breakfast and light meal options, we're poised to redefine hospitality excellence in Brussels.

Key Responsibilities

As a Hotel Receptionist, you'll play a key role in ensuring the seamless day-to-day operations of the front desk. Your responsibilities will include:

• Greeting and assisting guests with check-in and check-out procedures.
• Managing reservations via phone, email, and online platforms.
• Handling guest concerns and resolving issues promptly and professionally.
• Maintaining a high standard of service at all times.
• Assisting with F&B operations in the bar area, including inventory management and ensuring adherence to health and safety regulations.
• Providing exceptional guest service and ensuring each guest feels valued and welcomed.

Who are we looking for?

We're seeking a hospitality enthusiast who thrives on delivering exceptional guest experiences. You should have:

• Excellent verbal and written communication skills.
• A positive attitude and a strong customer service orientation.
• The ability to multitask and manage time effectively.
• Proficiency in MS Office; experience with hotel management software is a plus.
• Flexibility to work various shifts, including weekends and holidays.
• Previous experience in a similar role is preferred but not required.

What we offer:

Joining our rapidly expanding hotel group means embarking on a journey of personal growth from day one. You'll benefit from:

• Competitive compensation and perks.
• Training and advancement opportunities.
• Discounts at thousands of IHG hotels worldwide.

Borealis Hotel Group is a well-known hotel developer with a growing presence across Europe, operating under renowned brands like IHG, Hilton, and Accor. Plenty of opportunities for career progression await!

• De opvolggegevens van de activiteiten registreren (reservaties, annulaties, verkoop, ...)
  Dagelijkse statistische rapporten opstellen (bezettingsgraad, gemiddelde prijs, ...)
• De reservaties registreren en de bezetting van kamers, appartementen, bungalows, ... actualiseren
• De facturen voor de verblijfkosten opstellen, de betalingsmiddelen controleren en de betalingen ontvangen
• De gepaste acties nemen bij een geschil met een klant (commerciële ingesteldheid, ...)
• De klanten verwelkomen bij hun aankomst
  De administratieve formaliteiten in verband met hun verblijf afhandelen
• Antwoorden op vragen van de klanten tijdens hun verblijf
• De kassa afsluiten en de openstaande rekeningen controleren
• De klant informeren over de diensten van de organisatie en de reservatieprocedure
• De klantenrekeningen administratief opvolgen (aanmaningen, controle van uitgestelde betalingen, ...)

Solliciteren

Angelo De Coen
0495793091
angelo.de.coen@hiexbrusselsairport.com